6.0 KiB
To get you started with a more professional and concise resume, I've rewritten the provided content, trimming it down to a more manageable length. This version focuses on quantifying achievements, using stronger action verbs, and highlighting key leadership and technical skills.
Michael E. McFetridge
11250 Falling Creek Drive, Bealeton, VA. 22712 | 202-870-2233 | mmcfetridg@aol.com
1
Summary
Accomplished Program and Project Manager with over 20 years of experience in information technology, specializing in data center operations and the system development life cycle2. A results-driven professional who excels in translating complex technical terms into clear, actionable language for both clients and leadership3. Proven leader and coach with a history of mentoring teams to achieve high-performance results4. Skilled in assessing technical problems and implementing strategic solutions to ensure operational stability5.
Computer Skills
-
Project Management & Quality Methods: PMI, PMBOK, CMMI, and commercial best practices6.
-
Operating Systems & Servers: Microsoft Windows/Server, Active Directory, Linux, SAN, and server blades7.
-
Networking & Infrastructure: LANs, WAN, IP, VPN, VLAN, MPLS, firewalls, and mail infrastructure8.
-
Applications & Tools: Microsoft Project, Visio, SharePoint, Docker, Remedy, Tivoli, and SCOM9.
-
Databases: SQL10.
Experience
U.S. Customs and Border Protection
11
Program/Project Manager, Data Center Operations (August 2015 – Present) 12
-
Enterprise Data Center Operations Branch - Section Chief (Feb 2018 – Present) 13
-
Managed a team of over 30 employees, overseeing daily operations and ensuring efficient, on-time delivery of projects14.
-
Identified and implemented process improvements, reducing potential risks and enhancing efficiency within data center operations15.
-
Managed server upgrades, integration, and automated OS provisioning, while also debugging network, hardware, and Linux OS issues16.
-
Developed employees through coaching, training, and performance appraisals, ensuring successful performance and career growth17.
-
Represented the Data Center Operations group at the IT change management board to ensure all changes met requirements before moving into production18.
-
Managed project managers responsible for data center equipment installations and maintenance across multiple locations19.
-
-
Enterprise Operations Center – Watch Commander (Acting) (Dec 2016 – Feb 2018) 20
-
Managed a complex 24x7 operation, leading a team of system engineers and IT professionals to achieve service level objectives21.
-
Established and created a single incident management process for Watch Commanders and developed a master schedule to address staffing gaps22.
-
Created Incident Management training materials with simulated scenarios based on actual outages to prepare new employees23.
-
-
Data Center Operations Branch Chief (TDY – Acting) (Oct 2016 – Dec 2016) 24
-
Provided leadership and guidance on systems planning, design, and integration, ensuring alignment with CBP mission and vision25.
-
Managed team budgets, including hardware, software, and workforce resources26.
-
Prepared and delivered briefings on complex and controversial issues to Senior Leadership27.
-
-
Data Center Operations Project/Program Manager (Aug 2015 – Present, including TDY roles) 28
-
Managed multiple teams and resources for the migration of zLinux off the mainframe platform29.
-
Provided leadership to multiple technical teams responsible for maintaining 24x7 data center environments across multiple geographic locations30.
-
Oversaw projects related to future investments, cost-estimating models, and cost reduction, as directed by the Chief of Staff31.
-
Implemented IT security programs to address cyber security vulnerabilities and resolved integration issues related to new security systems32.
-
Data Center Relocation Project Manager (July 2013 – August 2015) 33
-
Managed multiple migration projects, including a $7 million Email as a Service enhancement project, ensuring projects stayed on track and met timelines34.
-
Led a large-scale email migration project, moving over 70,000 accounts from the CBP email system to the Department of Homeland Security Data Center35.
-
Oversaw the acquisition and procurement of tools and services, ensuring proper documentation and monitoring contractor progress36.
Windows Server Group Government Lead (June 2008 – July 2013) 37
-
Managed a 12-member team in planning, designing, and building a Windows NT/Novell-based server farm to house over 1,300 servers in a 24x7 environment38.
-
Conducted site inspections for IT infrastructure expansion and physical build-out capacity, providing critical assessments for disaster recovery and future needs39.
-
Wrote System Security Plans (SSP) and worked with Information System Security Officers (ISSO) to obtain Authority to Operate for hardware and software enhancements40.
Education & Certifications
-
Master’s Certificate in Program Management, George Washington University, 2009 41
-
Supervisory Leadership Training (SLT) Program, 2016 42
-
Certified Scrum Product Owner & Certified Scrum Master 43
-
IT Infrastructure Library (ITIL v3) Foundation & Practitioner, 2006 44
-
Veritas Netbackup Enterprise 6.0, Symantec, 2006 45
-
Microsoft Certified Systems Engineer (MCSE), 1999 46
Clearance
- Department of Homeland Security – Customs and Border Protection, Secret 47
This version of the resume is a strong starting point. It provides a more focused narrative of your experience while still highlighting your core skills. You can further customize this by adding more quantified achievements or tailoring the summary to specific job descriptions.