7.6 KiB
7.6 KiB
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Personal
Miker's Resume
Since you are operating at the executive GS-15 level within the Federal government, I have tailored the language to heavily emphasize strategic leadership, multi-million dollar budgetary oversight, policy enforcement, and technical governance while structuring the layout to be instantly scannable for both senior leadership reviewers and automated ATS systems.
MICHAEL E. MCFETRIDGE
Bealeton, VA 22712 | 202-870-2233 | mmcfetridg@aol.com Clearance: Department of Homeland Security – Customs and Border Protection: Active Secret
PROFESSIONAL SUMMARY
Highly accomplished Executive IT Program/Project Manager and Section Chief with over 20 years of comprehensive experience leading enterprise-level Data Center Operations, Cloud/Infrastructure migrations, and 24x7 Mission-Critical Systems. Proven track record at the GS-15 level managing multi-disciplinary engineering teams, driving federal IT modernization initiatives, and executing high-value technical strategies. Expert in aligning data center priorities with agency objectives, translating highly complex architectures into actionable executive briefs, and driving robust ITSM/ITIL and Cybersecurity frameworks.
CORE COMPETENCIES
- Executive Leadership: Data Center Operations, Section/Branch Management, High-Value Staffing & Coaching, Multi-million Dollar Budgetary Forecasting.
- Project & Quality Management: PMI PMBOK, CMMI, Agile (Scrum Master/Product Owner), CBP System Life-Cycle Handbook, Plan of Action & Milestones (POA&M).
- Infrastructure & Operations: Proxmox (PVE), Enterprise Data Center Relocation, zLinux Mainframe Migration, Active Directory, Server Blade/SAN Architectures, Disaster Recovery (DR/BCO).
- Networking & Core Services: LAN/WAN, VPN, VLAN, MPLS, DHCP/WINS, Technitium/Pi-hole DNS Services, Enterprise Messaging Infrastructure.
- Cybersecurity & Compliance: NIST Framework Compliance, System Security Plans (SSP), Certification & Accreditation (C&A), Authority to Operate (ATO) Lifecycles.
PROFESSIONAL EXPERIENCE
U.S. Customs and Border Protection | Springfield, VA
Program/Project Manager, Data Center Operations (August 2015 – Present) GS-2210-15 | Current Salary: $127,036 | Supervisor: Mike Newell, Branch Chief (703-921-6595)
Enterprise Data Center Operations Branch — Section Chief (Feb 2018 – Present)
- Personnel & Resource Leadership: Direct a senior team of 30+ Federal employees and contractors, defining short- and long-term operating strategies across multiple geographical locations.
- Strategic Architecture & Engineering: Manage multiple specialized infrastructure engineering sections tasked with bare-metal/virtual server installations, automated OS provisioning, and complex infrastructure optimization.
- Executive Governance: Represent the Data Center Operations group at the IT Change Management Board; capture and report performance baselines, technical metrics, and milestone status directly to agency leadership.
- Talent Cultivation: Direct all staffing operations including hiring, resource scheduling, performance evaluations, and the formal creation of Individual Development Plans (IDP).
Enterprise Operations Center (EOC) — Watch Commander (Acting) (Dec 2016 – Feb 2018)
- 24x7 Operational Monitoring: Commanded complex enterprise monitoring environments to guarantee total application availability and strict Service Level Objective (SLO) compliance.
- Incident Lifecycle Standardization: Architected and institutionalized a unified enterprise incident management and alarm-escalation playbook for EOC Watch Officers.
- Root Cause Analysis (RCA): Designed formal RCA protocols to map systemic infrastructure dependencies, isolate cross-layer failures, and author actionable remediation training blueprints.
Data Center Operations Branch — Branch Chief (TDY – Acting) (Oct 2016 – Dec 2016)
- Budgetary Stewardship: Exercised ultimate oversight over branch hardware, software, and workforce allocations.
- Senior Briefings: Authored and presented strategic briefs to the Chief Information Officer (CIO) regarding controversial technical matters and mitigation blueprints.
- Security Risk Management: Managed critical security vectors, executing Plans of Action and Milestones (POA&M) to systematically remediate infrastructure vulnerabilities.
Platform Engineering Branch — Branch Chief (120-Day TDY) (Jan 2015 – May 2015)
- Enterprise Architecture: Partnered with the Chief Technology Officer (CTO) to plan and evaluate scalable, agency-wide target architectures to achieve compliance with federal mandates.
- Modernization Roadmap: Managed system engineering cohorts evaluating emerging technologies to lower the agency's total cost of ownership.
Data Center Relocation — Project / Program Manager (Jul 2013 – Aug 2015)
- Enterprise Email Migration: Spearheaded a high-visibility $7M Email-as-a-Service enhancement initiative, seamlessly migrating 70K+ production accounts over to the Department of Homeland Security (DHS) Data Center.
- Capital Investment Analysis: Developed comprehensive business cases, capital planning models, and statements of work (SOW) to ensure strict vendor compliance with target procurement schedules.
Windows Server Group — Government Lead (Jun 2008 – Jul 2013)
- Scale-Out Deployments: Coordinated a 12-member engineering team in designing and scaling a high-availability server farm housing over 1,300 servers under a 100% uptime baseline.
- Security Authorization: Authored detailed System Security Plans (SSP) utilizing NIST guidelines, coordinating directly with ISSOs to obtain strict Authorities to Operate (ATO).
Digital Solutions Inc.
Network Systems Administrator / Engineer (2000 – 2008)
- Commodity Server Administration: Spearheaded Tier-3 administration, patching (WSUS), and storage provisioning (SAN) for a farm of 400+ Windows/Novell servers supporting mission-critical systems (ATS, US VISIT, SAP).
- Directory Consolidation: Successfully migrated and consolidated 23 legacy NT 4.0 domains into a singular, unified Windows Server Active Directory domain architecture using advanced migration toolkits.
- Disaster Recovery Engineering: Formulated a comprehensive backup/recovery strategy that verified a 72-hour system restore threshold at the remote CBP secondary recovery site.
CACI, Inc.
System / Network Engineer (1996 – 2000)
- Infrastructure Engineering: Designed, installed, and tuned Windows Server infrastructures, configuring key DHCP, WINS, and IIS web services.
- Deployment Documentation: Authored standardized, rigorous engineering guides mapping deployment methodologies across custom federal installations.
EDUCATION & CERTIFICATIONS
Education & Academic Certificates
- Master’s Certificate in Program Management – George Washington University (2009)
- High School Diploma – Annandale High School (1988)
Professional Certifications & Training
- Certified ScrumMaster (CSM) | Certified Scrum Product Owner (CSPO)
- ITIL v3 Foundation & Practitioner (IT Infrastructure Library)
- Supervisory Leadership Training (SLT) Program – US CBP (2016)
- Microsoft Certified Systems Engineer (MCSE) (1999)
- CCNA Training – Global Knowledge (2003)
- Symantec Veritas NetBackup Enterprise 6.0 Training (2006)
- Microsoft Active Directory and Network Infrastructure Training (2007)