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tags:
  - Documentation
  - Bookstack
  - Notes
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# Personal

# Miker's Resume

Since you are operating at the executive GS-15 level within the Federal government, I have tailored the language to heavily emphasize **strategic leadership, multi-million dollar budgetary oversight, policy enforcement, and technical governance** while structuring the layout to be instantly scannable for both senior leadership reviewers and automated ATS systems.

# MICHAEL E. MCFETRIDGE

**Bealeton, VA 22712** | **202-870-2233** | **mmcfetridg@aol.com** **Clearance:** Department of Homeland Security – Customs and Border Protection: **Active Secret**

## PROFESSIONAL SUMMARY

Highly accomplished Executive IT Program/Project Manager and Section Chief with over 20 years of comprehensive experience leading enterprise-level Data Center Operations, Cloud/Infrastructure migrations, and 24x7 Mission-Critical Systems. Proven track record at the GS-15 level managing multi-disciplinary engineering teams, driving federal IT modernization initiatives, and executing high-value technical strategies. Expert in aligning data center priorities with agency objectives, translating highly complex architectures into actionable executive briefs, and driving robust ITSM/ITIL and Cybersecurity frameworks.

## CORE COMPETENCIES

- **Executive Leadership:** Data Center Operations, Section/Branch Management, High-Value Staffing &amp; Coaching, Multi-million Dollar Budgetary Forecasting.
- **Project &amp; Quality Management:** PMI PMBOK, CMMI, Agile (Scrum Master/Product Owner), CBP System Life-Cycle Handbook, Plan of Action &amp; Milestones (POA&amp;M).
- **Infrastructure &amp; Operations:** Proxmox (PVE), Enterprise Data Center Relocation, zLinux Mainframe Migration, Active Directory, Server Blade/SAN Architectures, Disaster Recovery (DR/BCO).
- **Networking &amp; Core Services:** LAN/WAN, VPN, VLAN, MPLS, DHCP/WINS, Technitium/Pi-hole DNS Services, Enterprise Messaging Infrastructure.
- **Cybersecurity &amp; Compliance:** NIST Framework Compliance, System Security Plans (SSP), Certification &amp; Accreditation (C&amp;A), Authority to Operate (ATO) Lifecycles.

## PROFESSIONAL EXPERIENCE

### U.S. Customs and Border Protection | Springfield, VA

**Program/Project Manager, Data Center Operations** *(August 2015 – Present)* *GS-2210-15 | Current Salary: $127,036 | Supervisor: Mike Newell, Branch Chief (703-921-6595)*

#### Enterprise Data Center Operations Branch — Section Chief *(Feb 2018 – Present)*

- **Personnel &amp; Resource Leadership:** Direct a senior team of 30+ Federal employees and contractors, defining short- and long-term operating strategies across multiple geographical locations.
- **Strategic Architecture &amp; Engineering:** Manage multiple specialized infrastructure engineering sections tasked with bare-metal/virtual server installations, automated OS provisioning, and complex infrastructure optimization.
- **Executive Governance:** Represent the Data Center Operations group at the IT Change Management Board; capture and report performance baselines, technical metrics, and milestone status directly to agency leadership.
- **Talent Cultivation:** Direct all staffing operations including hiring, resource scheduling, performance evaluations, and the formal creation of Individual Development Plans (IDP).

#### Enterprise Operations Center (EOC) — Watch Commander (Acting) *(Dec 2016 – Feb 2018)*

- **24x7 Operational Monitoring:** Commanded complex enterprise monitoring environments to guarantee total application availability and strict Service Level Objective (SLO) compliance.
- **Incident Lifecycle Standardization:** Architected and institutionalized a unified enterprise incident management and alarm-escalation playbook for EOC Watch Officers.
- **Root Cause Analysis (RCA):** Designed formal RCA protocols to map systemic infrastructure dependencies, isolate cross-layer failures, and author actionable remediation training blueprints.

#### Data Center Operations Branch — Branch Chief (TDY – Acting) *(Oct 2016 – Dec 2016)*

- **Budgetary Stewardship:** Exercised ultimate oversight over branch hardware, software, and workforce allocations.
- **Senior Briefings:** Authored and presented strategic briefs to the Chief Information Officer (CIO) regarding controversial technical matters and mitigation blueprints.
- **Security Risk Management:** Managed critical security vectors, executing Plans of Action and Milestones (POA&amp;M) to systematically remediate infrastructure vulnerabilities.

#### Platform Engineering Branch — Branch Chief (120-Day TDY) *(Jan 2015 – May 2015)*

- **Enterprise Architecture:** Partnered with the Chief Technology Officer (CTO) to plan and evaluate scalable, agency-wide target architectures to achieve compliance with federal mandates.
- **Modernization Roadmap:** Managed system engineering cohorts evaluating emerging technologies to lower the agency's total cost of ownership.

#### Data Center Relocation — Project / Program Manager *(Jul 2013 – Aug 2015)*

- **Enterprise Email Migration:** Spearheaded a high-visibility $7M Email-as-a-Service enhancement initiative, seamlessly migrating 70K+ production accounts over to the Department of Homeland Security (DHS) Data Center.
- **Capital Investment Analysis:** Developed comprehensive business cases, capital planning models, and statements of work (SOW) to ensure strict vendor compliance with target procurement schedules.

#### Windows Server Group — Government Lead *(Jun 2008 – Jul 2013)*

- **Scale-Out Deployments:** Coordinated a 12-member engineering team in designing and scaling a high-availability server farm housing over 1,300 servers under a 100% uptime baseline.
- **Security Authorization:** Authored detailed System Security Plans (SSP) utilizing NIST guidelines, coordinating directly with ISSOs to obtain strict Authorities to Operate (ATO).

### Digital Solutions Inc.

**Network Systems Administrator / Engineer** *(2000 – 2008)*

- **Commodity Server Administration:** Spearheaded Tier-3 administration, patching (WSUS), and storage provisioning (SAN) for a farm of 400+ Windows/Novell servers supporting mission-critical systems (ATS, US VISIT, SAP).
- **Directory Consolidation:** Successfully migrated and consolidated 23 legacy NT 4.0 domains into a singular, unified Windows Server Active Directory domain architecture using advanced migration toolkits.
- **Disaster Recovery Engineering:** Formulated a comprehensive backup/recovery strategy that verified a 72-hour system restore threshold at the remote CBP secondary recovery site.

### CACI, Inc.

**System / Network Engineer** *(1996 – 2000)*

- **Infrastructure Engineering:** Designed, installed, and tuned Windows Server infrastructures, configuring key DHCP, WINS, and IIS web services.
- **Deployment Documentation:** Authored standardized, rigorous engineering guides mapping deployment methodologies across custom federal installations.

## EDUCATION &amp; CERTIFICATIONS

### Education &amp; Academic Certificates

- **Master’s Certificate in Program Management** – George Washington University (2009)
- **High School Diploma** – Annandale High School (1988)

### Professional Certifications &amp; Training

- **Certified ScrumMaster (CSM)** | **Certified Scrum Product Owner (CSPO)**
- **ITIL v3 Foundation &amp; Practitioner** (IT Infrastructure Library)
- **Supervisory Leadership Training (SLT) Program** – US CBP (2016)
- **Microsoft Certified Systems Engineer (MCSE)** (1999)
- **CCNA Training** – Global Knowledge (2003)
- **Symantec Veritas NetBackup Enterprise 6.0** Training (2006)
- **Microsoft Active Directory and Network Infrastructure** Training (2007)