To get you started with a more professional and concise resume, I've rewritten the provided content, trimming it down to a more manageable length. This version focuses on quantifying achievements, using stronger action verbs, and highlighting key leadership and technical skills.

### Michael E. McFetridge

11250 Falling Creek Drive, Bealeton, VA. 22712 | 202-870-2233 | mmcfetridg@aol.com

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### Summary

Accomplished Program and Project Manager with over 20 years of experience in information technology, specializing in data center operations and the system development life cycle2. A results-driven professional who excels in translating complex technical terms into clear, actionable language for both clients and leadership3. Proven leader and coach with a history of mentoring teams to achieve high-performance results4. Skilled in assessing technical problems and implementing strategic solutions to ensure operational stability5.

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### Computer Skills

- **Project Management & Quality Methods**: PMI, PMBOK, CMMI, and commercial best practices6.
    
- **Operating Systems & Servers**: Microsoft Windows/Server, Active Directory, Linux, SAN, and server blades7.
    
- **Networking & Infrastructure**: LANs, WAN, IP, VPN, VLAN, MPLS, firewalls, and mail infrastructure8.
    
- **Applications & Tools**: Microsoft Project, Visio, SharePoint, Docker, Remedy, Tivoli, and SCOM9.
    
- **Databases**: SQL10.
    

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### Experience

U.S. Customs and Border Protection

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**Program/Project Manager, Data Center Operations** (August 2015 – Present) 12

- **Enterprise Data Center Operations Branch - Section Chief** (Feb 2018 – Present) 13
    
    - Managed a team of over 30 employees, overseeing daily operations and ensuring efficient, on-time delivery of projects14.
        
    - Identified and implemented process improvements, reducing potential risks and enhancing efficiency within data center operations15.
        
    - Managed server upgrades, integration, and automated OS provisioning, while also debugging network, hardware, and Linux OS issues16.
        
    - Developed employees through coaching, training, and performance appraisals, ensuring successful performance and career growth17.
        
    - Represented the Data Center Operations group at the IT change management board to ensure all changes met requirements before moving into production18.
        
    - Managed project managers responsible for data center equipment installations and maintenance across multiple locations19.
        
- **Enterprise Operations Center – Watch Commander (Acting)** (Dec 2016 – Feb 2018) 20
    
    - Managed a complex 24x7 operation, leading a team of system engineers and IT professionals to achieve service level objectives21.
        
    - Established and created a single incident management process for Watch Commanders and developed a master schedule to address staffing gaps22.
        
    - Created Incident Management training materials with simulated scenarios based on actual outages to prepare new employees23.
        
- **Data Center Operations Branch Chief (TDY – Acting)** (Oct 2016 – Dec 2016) 24
    
    - Provided leadership and guidance on systems planning, design, and integration, ensuring alignment with CBP mission and vision25.
        
    - Managed team budgets, including hardware, software, and workforce resources26.
        
    - Prepared and delivered briefings on complex and controversial issues to Senior Leadership27.
        
- **Data Center Operations Project/Program Manager** (Aug 2015 – Present, including TDY roles) 28
    
    - Managed multiple teams and resources for the migration of zLinux off the mainframe platform29.
        
    - Provided leadership to multiple technical teams responsible for maintaining 24x7 data center environments across multiple geographic locations30.
        
    - Oversaw projects related to future investments, cost-estimating models, and cost reduction, as directed by the Chief of Staff31.
        
    - Implemented IT security programs to address cyber security vulnerabilities and resolved integration issues related to new security systems32.
        

**Data Center Relocation Project Manager** (July 2013 – August 2015) 33

- Managed multiple migration projects, including a $7 million Email as a Service enhancement project, ensuring projects stayed on track and met timelines34.
    
- Led a large-scale email migration project, moving over 70,000 accounts from the CBP email system to the Department of Homeland Security Data Center35.
    
- Oversaw the acquisition and procurement of tools and services, ensuring proper documentation and monitoring contractor progress36.
    

**Windows Server Group Government Lead** (June 2008 – July 2013) 37

- Managed a 12-member team in planning, designing, and building a Windows NT/Novell-based server farm to house over 1,300 servers in a 24x7 environment38.
    
- Conducted site inspections for IT infrastructure expansion and physical build-out capacity, providing critical assessments for disaster recovery and future needs39.
    
- Wrote System Security Plans (SSP) and worked with Information System Security Officers (ISSO) to obtain Authority to Operate for hardware and software enhancements40.
    

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### Education & Certifications

- **Master’s Certificate in Program Management**, George Washington University, 2009 41
    
- **Supervisory Leadership Training (SLT) Program**, 2016 42
    
- **Certified Scrum Product Owner** & **Certified Scrum Master** 43
    
- **IT Infrastructure Library (ITIL v3) Foundation & Practitioner**, 2006 44
    
- **Veritas Netbackup Enterprise 6.0**, Symantec, 2006 45
    
- **Microsoft Certified Systems Engineer (MCSE)**, 1999 46
    

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### Clearance

- **Department of Homeland Security – Customs and Border Protection, Secret** 47
    

This version of the resume is a strong starting point. It provides a more focused narrative of your experience while still highlighting your core skills. You can further customize this by adding more quantified achievements or tailoring the summary to specific job descriptions.